The Hyaid Group - A Wholly Owned Subsidiary of Diamond International Group Inc. (Nasdaq: DMDI), Appoints Chris Fidis, Director of Customer Service
HICKSVILLE, N.Y., Feb. 25 /PRNewswire-FirstCall/ -- The Hyaid Group, Inc., one of the largest Direct Mail Service organizations in the U.S., with total integrated support services for the industry, has announced today that Chris Fidis has been appointed Director of Customer Services. "Chris joins our company with many years of experience in the field of telephony engineering and design, (in both hardware and software). He has been instrumental in the design and implementation of our Home based customer service ACD system. With his experience and knowledge in these areas, we will now have a far stronger management team with respect to proper assignment, monitoring, training and controlling of reps both in house and at home." stated Dick Levinson, DMDI's president and CEO. Prior to joining The Hyaid Group, Mr. Fidis held the position of Northeast Region Senior Systems Sales Support Engineer at Staples Communications Inc. While their Mr. Fidas re-engineered the front office sales interface and communication between customers, customer service and back office financial reporting. Mr. Fidis brings over 20 years of experience in the Telecomm industry and client server based call center solutions. About The Hyaid Group The Hyaid Group has been revolutionizing the customer service function of the direct mail industry by utilizing an untapped resource of qualified customer service personnel without the historical overheads. Hyaid is a fully multi-faceted order processing company that has been servicing the direct response industry for 33 years. Its modern facility boasts of over 300 highly skilled professionals in three operating divisions comprised of; Computerized Order Processing services, Customer Service Operations, and Data Entry. Our customer service operations feature the Hyaid "Home Run System(TM)" a proprietary hardware and software package that engages independent professionals working from their homes and tied into the Hyaid ACD system. This unique system allows CSRs to be dedicated to only one client or project, enabling Hyaid to use an unlimited number of customer service professionals across the country, to answer calls and maintain the highest degree of familiarity with any client they are assigned to. The Hyaid in-house CSR professionals are fully cross trained, ready, and waiting to handle not only our smaller clients, but any unexpected fluctuations that may arise due to unplanned emergencies, volume spikes, volume drops or seasonal promotions. By being equipped with a state-of-the-art Windows based system built on an Oracle database with redundant firewall protection, our client's information is well protected and organized in the most modern and sophisticated manner. This system allows each CSR, wherever they are operating from, to access a real-time database consisting of each customer's history. Hyaid monitors and safe guards each CSR's quality and performance regardless of the location, thereby enabling customer service lines to be operational 24/7, while maintaining the lowest activity cost in the industry. For more information, visit The Hyaid Group at www.thehyaidgroup.com. 6 Commercial Avenue, Hicksville, NY 11801 phone: 516-433-3800, fax: 516-822-8028, web site, www.thehyaidgroup.com MAKE YOUR OPINION COUNT - Click Here http://tbutton.prnewswire.com/prn/11690X48157869
SOURCE The Hyaid Group, Inc.
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